shahad talaat jassim

Senior officer

Profile summary

Public SmartCV for shahad talaat jassim.

Career highlights

Worked as a Corporate Account Executive managing key business insurance portfolios. Responsibilities included liaising with corporate clients to provide tailored insurance solutions, handling policy renewals, coordinating with underwriters, and ensuring compliance with regulatory standards. Developed strong client relationships, contributed to business retention and growth, and maintained high levels of accuracy in documentation and claims processing.: Led a customer service team in a dynamic real estate environment, overseeing daily operations and ensuring exceptional client support. Responsibilities included supervising staff performance, resolving escalated client issues, optimizing service workflows, and maintaining high customer satisfaction rates. Played a key role in coordinating with sales and leasing teams to support tenant relations, contract renewals, and property inquiries, contributing to customer retention and operational efficiency.

Professional experience

Customer service supervisor - senior officerJan 2021 - Feb 2024
Aqaar - Dubai insurance | Dubai - United Arab Emirates

Education

Bachelor's Degree, Interior designDec 2009 - Oct 2014
Ajman